State Bank of India - Cards : New web site ... Impressions

SBI Cards has released the new web site, in October 2015. 


Problems with the new site are : 


A. Debit or Credit Transaction : 

Whether a transaction is a Debit or Credit transaction, is not shown. A Dr or Cr used to appear next to the transaction, it does not appear any more. 

B. Password protected statements : 

The statements downloaded after logging in to the account are password protected. The password is one's own credit card number. It is an extremely inconvenient feature to have the statements downloaded from one's own account to be password protected, bad experience. I feel like a thief in my own house.


C. Amount Due is not displayed accurately : 

In My Dashboard, Amount Due is displayed. This amount does not change even though the amount has been paid in full, and the payment related transaction appears in the account. Which means that SBI Cards has received the payment in full, but still, it is displaying the Amount Due as being non-zero. Why Why Why ??


D. Transactions Download : 

The web site provides the download of transactions feature, but, the download is always as a pdf file. 
Why is a csv download not available ? Why do you make it so much difficult for us to manage our accounts / finances ?


E. Vendor name is not displayed in Unsettled Transactions : 

In the list of unsettled transactions, the vendor name is not displayed. I called SBI Cards and asked them who the vendor of the unsettled transactions are. The agent first tried to justify that I did not need to know about it, then said that his system does not show it. I insisted on being transferred to Supervisor. Talked to Supervisor Jitender. He said someone will call you back with the vendor name by next day day 10AM as he did not have access to this information. It has been more than two days, the call is yet to come, while the unsettled transaction sits sorely there since 10th October. 


F. Outstanding amount displayed includes Unsettled transactions : 

In My Dashboard, Outstanding Unbilled amount includes the amount for Unsettled transactions as well. Outstanding amount should instead be only showing the total of unbilled settled transactions. 


G. Pay Now button for the last statement should be disabled after the payment has been received : 

In My Accounts - Card Statements - 
On selecting Statement Date as 07-Jun, the Date and Outstanding details appear correctly. 
On selecting Statement Date as 07-Jul, the Date and Outstanding details appear correctly. 
On selecting Statement Date as 07-Aug, the Date and Outstanding details appear correctly. 
On selecting Statement Date as 07-Sep, the Date and Outstanding details appear correctly, however, there is a Pay Now button provided as well. Although the payment for September statement has already been made, still, the Pay Now button has been provided. Why ??
Same behaviour for Statement Date 07-Oct as well. 

If the payment for a certain statement has already been received, then, Pay Now button for that statement should not be displayed.